24h Service
Rapid breakdown repair, round the clock
Even a small defect in your fully occupied bus can lead to an unexpected stop. In the worst-case scenario, at night and in a foreign country. The OMNIplus 24h Service speaks your language and is there for you round the clock. Directly after your call, we will get in touch with a Service Point near you which will then look after your coach. That's a promise!
More than just a breakdown service
Wherever you are and whatever happens, we are there for you. From procuring original components to handling payments – our experienced emergency service partners guarantee both technical aid and economic security. But the 24h Service from OMNIplus has more tricks up its sleeve. If it turns out that rapid repairs on location or at a nearby workshop are impossible, you are able to order a replacement bus and driver via the OMNIplus AddressPool. To make use of the OMNIplus 24h Service you need an OMNIplus ServiceCard.
This is how OMNIplus 24h Service works
We require the following information from you to be able to assist you as quickly as possible: vehicle data (registration number and vehicle identification number), owner data, OMNIplus ServiceCard data, description of symptoms and breakdown location. For vehicles that use the OMNIplus ON Uptime service, the diagnosis message in addition to the driver's description of symptoms can efficiently help the technician in preparing for and eliminating the cause. If we require further data, you will be contacted directly by one of our OMNIplus 24h Service colleagues.
The most important facts at a glance
- Available across the whole of Europe
- Breakdown service on location
- Ownership of an OMNIplus ServiceCard required
- Replacement vehicle service possible with OMNIplus AddressPool in some markets
- Highest efficiency through trained staff